Cancellation Policy

At Courier Uncle, we understand that shipment plans may change. This Cancellation Policy outlines the terms and conditions governing the cancellation of shipment bookings made through the Courier Uncle platform.

1. Shipment Cancellation

Merchants may request cancellation of a shipment before it has been picked up by the respective Courier Partner.

Once a shipment has been picked up, dispatched, or is in transit, cancellation may not be possible and shall be subject to the operational feasibility and policies of the applicable Courier Partner.

2. Cancellation by Courier Uncle

Courier Uncle reserves the right to cancel any shipment or booking if:

• Incorrect, incomplete, or misleading shipment information is provided.
• The shipment contains prohibited or restricted items.
• The shipment violates applicable laws or Courier Partner policies.
• The pickup or delivery location is invalid, inaccessible, or outside the serviceable area.
• The Courier Partner is unable to provide the requested service due to operational or technical reasons.
• Fraudulent, suspicious, or unauthorized activity is detected.

3. Merchant Cancellation Requests

To request a cancellation, the Merchant should contact Courier Uncle Customer Support as soon as possible and provide:

• Shipment or AWB Number.
• Booking details.
• Reason for cancellation.

Courier Uncle will coordinate with the respective Courier Partner to determine whether the cancellation request can be accepted.

4. Cancellation Charges

Cancellation charges, if any, shall be determined in accordance with the applicable Courier Partner's policies.

Where operational costs have already been incurred, including pickup attempts or processing fees, such charges may be deducted before any eligible refund is processed.

5. Refund on Cancellation

Where a cancellation is approved and eligible for a refund, the refund shall be processed in accordance with Courier Uncle's Refund Policy.

Refund timelines commence only after the cancellation request has been approved and verified.

6. Modification of Shipment Details

Shipment details should be carefully reviewed before confirming a booking.

After a shipment has been booked or picked up, modifications to the shipment details may not be possible or may be subject to the policies of the respective Courier Partner.

7. Limitation of Liability

Courier Uncle acts solely as a technology-enabled logistics platform connecting Merchants with independent Courier Partners.

Courier Uncle shall not be liable for any losses, delays, damages, or expenses arising from the rejection or inability to cancel a shipment in accordance with the applicable Courier Partner's policies.

8. Related Policies

This Cancellation Policy should be read together with the following policies available on the Courier Uncle website:

• Terms & Conditions
• Privacy Policy
• Refund Policy
• Shipping Policy

9. Changes to this Cancellation Policy

Courier Uncle reserves the right to amend or update this Cancellation Policy at any time. Any revised version shall become effective immediately upon publication on the Courier Uncle website.

10. Contact Us

For any questions or cancellation-related requests, please contact us at:
Email: support@courieruncle.com